Refund policy

At Wilde Perfumery, we want you to feel confident and delighted with your purchase.

If you’re not completely satisfied, we’re happy to offer a refund or exchange within 21 days of purchase, provided the product is unopened, unused, and in its original packaging.

Damaged Items:

If your order arrives damaged, please contact us immediately at hello@wildenaturalperfumery.com with your order number and photos of the damaged item(s). We’ll arrange for a refund or exchange at no cost to you.

Sample Sets:
Sample sets are not eligible for return or refund. If a scent doesn’t suit you, pass it along to a friend – it might be exactly what they’re looking for! To find your perfect match, we always recommend trying our Discovery Set before committing to a full-sized bottle.

Gift Vouchers:
Gift vouchers are non-refundable.

Returns Process:

  1. Contact Us
    Email us at hello@wildenaturalperfumery.com within 7 days of receiving your order. Please include your order number so we can assist you promptly.

  2. Follow Return Instructions
    Once approved, we’ll provide you with return instructions. Items must be returned within 21 days of receiving these instructions.

  3. Return Shipping Costs
    You’re responsible for return shipping costs. We recommend using Registered Post with insurance to ensure your package arrives safely. If returning a spray perfume, make sure to request a “road only” sticker from the post office. Wilde Perfumery cannot be held responsible for items lost or damaged in transit due to insufficient packaging or uninsured postage.

  4. Return Eligibility
    All items must be returned unused, unaltered, and in their original packaging to qualify for a refund or exchange. Opened or used products cannot be accepted.

  5. Processing Refunds/Exchanges
    Once your return is received and inspected, we will process your refund or exchange. Please note, shipping charges are non-refundable, and you’ll be responsible for any shipping costs related to the exchange.

Still Unsure?
If you're uncertain about which scent to choose, our Discovery Set is the perfect way to experience a variety of fragrances before purchasing a full-sized bottle.

We reserve the right to refuse returns that do not meet the above criteria. For further assistance, please reach out to us at hello@wildenaturalperfumery.com

 

Thank you for choosing Wilde Perfumery!